Student Support and Services

Student Support and Services

Prior to commencing your studies

You will be required to participate in a compulsory orientation program

that will include information on details of internal and external support services available to assist in the transition into life and study in Australia.

  • Welfare services, accommodation services
  • Academic and career advice, IT support, and student learning assistance
  • English language support and social inclusion activities.
  • Legal, emergency and health services
  • Facilities and resources
  • Organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals.
  • Any student visa conditions relating to course progress and attendance. 
  • The enrolment form you complete will also help us to identify any support you need and depending on the course you are enrolling in and your support needs can also be discussed during the orientation.

We are committed

to ensuring that you get all the support you need to adjust to life and study in Australia and to be successful in your studies. 


We can also offer you a range of welfare services to help with the mental, physical, social and spiritual well-being of international students.

Services will be provided at no additional cost to the student.  Contact us at (03) 9620 7738 for details about welfare services we can offer. 

These services may include, through direct provision or referral, information/advice about: accommodation, counselling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, and stress-management. It may also include advice on academic and study issues. 

External Support Services

Reading and Writing Hotline

For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of the providers of courses in adult literacy and numeracy.

Telephone: 1300 655 506 

Website: www.readingwritinghotline.edu.au



Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Telephone: 13 11 14 

Reach Out

Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.

Website: www.reachout.com.au 

Health direct Australia

Symptom checker, medicines and health information.

Phone: 1800 022 222 


Free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood. Provides online screening assessments and treatment courses, or can help find local services.

Phone: 1800 614 434

Butterfly Foundation 

Support for those experiencing an eating disorder and want to talk to someone. When:8am to 9pm M-F (no public holidays)