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Complaints and Appeals

Complaints and Appeals

Raymond International College strives to ensure that each student is satisfied with their learning experience and outcome. In the unlikely event that this is not the case, all students have access to the rigorous, fair and timely complaint. Any complaints or appeals will be reviewed as part of the continuous improvement process and where corrective action has been highlighted, it will be implemented as a priority.

Complaints and Feedback

  • Your Details

  • Type of Feedback

  • Indicate the main topic of your complaint or feedback (if your feedback spans multiple topics, choose the most significant or relevant, then provide further details in your complaint summary).
  • Please tell us about your complaint or feedback. It is important that you clearly specify details such as:
    • unit codes/titles and course code/title
    • staff member names
    • dates, teaching periods, locations.
    For assessment complaints, you must specify:
    • the date you received your result
    • details of the reassessment you are seeking
    • where possible, provide evidence of your attempt at local resolution (e.g. email exchanges).
    You may also upload supporting documents before you submit this form.
  • Upload Documents

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 64 MB.
    • Applicant's Declaration

    • Raymond International College collects, uses and destroys your information in accordance with our Privacy Statement.

      I declare that my submission is true and correct. I consent to the university verifying and investigating my written statement and any associated documentation submitted.